FAQ

You do not need to avoid taking your medications before the health examination. You can take your medications as usual according to your doctor’s prescription.

We send the samples for analysis to an accredited laboratory, the same one used by the Swedish healthcare system. The results are always reviewed by one of our doctors.

When the test results are available, you will receive an email from us stating that you can log in with your BankID at onelab.se. There you can see your results, get tips and recommendations, and access material that can improve your well-being. If we identify a result that could represent a health risk, you will receive a message asking you to make an appointment with our medical staff to review the results and what you can do to improve your results.

We will come out to your workplace for sampling and you will receive an invitation with a booked appointment. If you are unable to attend, you can reschedule your appointment, or alternatively get a sampling kit to perform the blood test at home with a simple prick of the finger.

OneLabb’s nurses will carry out the sampling. Then the test results are analysed by an accredited laboratory, the same one used by the Swedish healthcare system, and are always reviewed by a doctor before we send them to you.

You can participate in the health examination during pregnancy. Pregnancy can sometimes lead to changed test results, for example changed cholesterol values. If you want to, you can tell the nurse on site that you are pregnant and we can note it in your medical record.

We have a lot of experience in taking blood samples from people who are afraid of needles. Just let the nurse know and you will be given extra support.

Yes, participation in OneLab’s health examinations is completely voluntary.

No, we only offer our services to companies.

The samples vary and the content depends on what your company has agreed with us. Feel free to ask the nurse when it’s time. However, we never test more than is necessary.

In order to be able to follow up and systematically evaluate the results, it is good to examine your health regularly. Our digital health check is good to do 1-2 times a year, and the physical health check with a blood test and blood pressure is enough to do once a year.

The digital health check is based on clinically validated question batteries, which means that the question batteries have been researched to make the correct assessment for each health area. The question batteries are also used within the Swedish health care system today. The health check is also dynamic, which means that the questions are determined based on your answers to previous questions in the survey.

Scheduling a consultation with our medical team is completely voluntary. The conversation is based on what you wish to talk about and on your needs. If you feel that you already have the support you need today, you can ignore our messages regarding booking a counselling call.

It is completely free of charge to book a consultation with us at OneLab. You can book up to three calls during a year. If you need help, you are most welcome to contact us. You easily book an appointment in the platform via the app or desktop, where you have a full overview of all available appointments.

The health examination and the digital health check are subject to medical confidentiality and your employer will not have access to your or your colleagues’ personal results. Your employer will only be able to access aggregated results in order to be able to direct work environment efforts according to the needs of the employees.

We communicate via email and SMS to ensure that you receive all relevant information regarding your health examinations, bookings and test results. If you wish not to be contacted by us, please contact info@onelab.se.

If you wish for us to delete your data, please contact us at info@onelab.se.

In the employee platform, on the ”My test results” page, above the test result, you can select ”Download PDF”. Via this function, it is possible to save your test results in PDF format or print it if you wish.

As soon as your test results have been analysed and reviewed by a doctor, you will have access to them, which will be about a week after the test. You will receive an email from us as soon as the results are available. You reach them by logging in to onelab.se.

The laboratories we use are accredited medical laboratories, the same ones used by regular healthcare centers and hospitals. So yes, you can be absolutely sure that the results are correct and credible.

All data we collect is strictly confidential, and personal results and data are never shared with anyone unauthorised. Medical data is kept confidential and under the utmost care. Only our nurses and doctors who do the analysis have access to the results. The same rules apply to OneLab as in public care.

We are a registered healthcare provider with IVO, the Health and Social Care Inspectorate, and our operations fall under the Health and Medical Services Act.

Our doctors review all test results. Should something be discovered that requires medical follow-up, you will be contacted by one of our doctors or nurses. We always follow up on values ​​that may pose a health risk.

Depending on our agreement with your employer, we carry out health examinations at your workplace at different time intervals. If you receive medical advice to follow up on values that emerged after a health examination with us, we will in most cases refer you to primary care, or another healthcare institution depending on any available resources via your employer. This is because medically abnormal values often require follow-up within a shorter period than the next health examination planned at your workplace.

OneLab’s service includes counselling sessions with a registered nurse and with a doctor if needed. Our registered nurses provide advice related to various health areas based on your results and guide you on where you can best turn for possible follow-up or the need for further help at another healthcare institution. We have information about any resources that you have access to through your employer in addition to the services that we can offer, which allows us to help you get the right help according to your needs and your health.

Since OneLab is an occupational health care provider, we cannot offer remittances to primary care.